Find a Holistic Healthcare provider who meets your needs.

How do reserve my experience?

Always schedule your experience ahead of time or after your last experience. A credit card is required to place reservations. We reserve the right to change service, prices, and refuse service to anyone without notice.

What time should I arrive?

Arrival Winding down takes 15 to 20 minutes; please arrive 15 minutes (30 minutes for new clients) early to make sure you are relaxed before your treatment and have had time to complete your intake form. Arriving late for your treatments will reduce your experience and time exception for your treatment. Anything of value, please do not bring it to the clinic. Wear very comfortable clothing!

I need to cancel and reschedule what should I do?

Cancellations & Rescheduling We will notify you by text, call, and email 24-48 hours before your schedule. Should you need to cancel, please do so when you receive your email or text. You must cancel 24 hours before the scheduled time. Note, if your service is 2 hours or more, it is 48 hours to cancel. The full-service value will be charged to your card if not canceled on time, rescheduled, or no-show.

I am a minor, what do I need to know?

Minor Requirements All ages are welcomed at the Institute of Integrative Health Specialists and Holistic Wellness Center. However, working with clients 17 and under parental consent is required, and in most cases, a parent may need to accompany the guest.

What are the acceptable forms of payments?

Credit Cards and Gift Cards Payments
Acceptable payments are Cash, (all) Major Credit Cards, and our Gift Cards. Gift Cards may be used for services only and not a product purchase. Gift Card must be present to redeem its value. Gift Cards may be purchased online. Gift Card may not be redeemed for cash. Institute of Integrative Health Specialists and Holistic Wellness Center is not responsible for any lost, stolen, damaged, or unauthorized use of card. Series of services are not refundable.

Do I need to pay Gratuities?

Gratuities Tips are not included in the value of service. Required gratuity is 18% for all clients.

What is the returns policy?

Products & Returns No returns or refunds

Tell me more about our services

Our Services are integrative treatments; our practitioners use various techniques to customize each client's services and need fully,

How long does an average treatment session take?

For a new patient, it generally takes 60-90 minutes to finish. For follow up treatments of an established patient, it generally takes 45-60 minutes to finish. For our ‘Mental Health Clinic’, the session is about 30 minutes. Treatment time may vary depending on the situation and condition of the patient, but a longer treatment session does not exactly mean a better outcome. Our practitioners begin with a consultation and general intake to understand your expectations and goals for your mind, body, emotions, spirit healing, and health history. This process is vital, creating the best plan for you. The follow-up treatments, in a way to provide you the best possible outcome. For some of the protocols, your follow-up appointments may be back to back or one to four weeks out, depending on many factors discussed. After your first consult, the practitioner will provide you with a treatment plan. Know, your treatment is tailored to your needs only. Our practitioners here at the Institute of Integrative Health Specialist and Holistic Wellness Center do not apologize for not offering a one size fits all therapy because we believe in your aptitude to heal from within, your roots.

Do we accept walk-in appointments?

Your appointment must be scheduled online or by phone in advance.

What should I bring/prepare for my treatment?

We recommend bringing your medical records, medications and test results, as they can greatly help our practitioners in linking your ailments to the TCM diagnosis.
Please wear loose clothing so that sleeves can be rolled up above the elbows and pant legs can be pulled up above the knees during your treatment.

When will the store open?

We are under construction 🚧. Bare with us, please.

Anything I should avoid before my treatment?

Avoid brushing your tongue before your treatment. Tongue-evaluation is one of the major diagnostic tools of Chinese medicine, the other being pulse-taking. The tongue’s natural coating is a big part of the inner environment of your body. The coating and features of the tongue is a statement that the body is attempting to tell.
Avoid alcohol, coffee, or any kind of stimulant before your treatment. Anything that alters the inner environment of the body alters the diagnosis, and hence alters the treatment. If you’ve taken such stimulants before your treatment, please notify your practitioner during your evaluation to avoid potential misinterpretation of your physical condition.
Avoid arriving at your treatment on an empty stomach. Acupuncture treatment tends to move the body Qi. Receiving acupuncture on a low sugar level may lead to lightheadedness, dizziness or even fainting. A full meal is not necessary, just a snack can give enough energy to the body.
Please turn off your cell phone during your treatment. In order to provide the best care possible, we ask that cell phones be turned off to avoid interruptions.

How many treatments will I need?

It depends on the situation such as the state of the illness, patient’s constitution, body’s reaction to the treatment, and etc. As a rule of thumb, acute disorders require fewer treatments, while chronic disorders require more. Some patients see the results in as little as one or two treatments. Chinese medicine is an individualized medicine in that our practitioner will construct a specialized treatment plan specific to you with an estimated number and frequency of treatments.

How does acupuncture work?

Acupuncture is a method that uses stainless steel filiform needles that are inserted into certain points on the body to stimulate Qi (energy) and blood promoting micro-circulation. The overall well-being of a body depends on the quality of Qi and blood. The flow of Qi through pathways in the human body are called meridians. Through these meridians, acupuncture has physiological effects on the body. To Read more about acupuncture

Does acupuncture hurt?

Is acupuncture a quick fix?

Yes and no, as the quantity of treatments vary between different conditions and between different people. For instance, acupuncture treatment on migraines often produces immediate results whereas acupuncture treatments on other chronic conditions and diseases may take more time.

Does acupuncture have any side effects?

One of the greatest advantages of acupuncture is that there are very few, if any, side effects after a treatment. As stated by the World Health Organization, acupuncture is considered a very safe practice. Acupuncture rarely causes damage if performed by licensed practitioners.

Will acupuncture interfere with my current medications?

Acupuncture will not interact or interfere with any type of medications. However, as the treatments progress, patients may find that they no longer require the same medication dose. It is important that you work with your doctor to adjust your prescriptions accordingly.

How does Chinese medicine work?

Developed in China for more than 3,000 years, Chinese Medicine (or often referred as Traditional Chinese Medicine, TCM), works by finding the “imbalance” of the body and treating this imbalance for its short-term or long-term purpose. TCM uses a very different way to approach human health compared to western medicine. For more information, we recommend reading a wonderful study of TCM by the World Health Organization.

Are Chinese medicine diagnosis the same as diagnosis from Western medicine?

No. TCM is a completely different medical system and so the diagnosis is completely different.

Will my insurance cover my treatment fees? How long does it take to find out?

Although we accept all major insurance providers, it still depends on your insurance plan. Different plans from the same insurance company may have different coverage. It usually takes 24-48 hours to verify your insurance coverage. This highly detailed verification includes eligibility, co-pay, co-insurance, annual allowance, etc. Our staff will reach back to you, by phone or email, with your result. To start your insurance verification online go to the insurance tab in the menu.